Last Updated: July 16, 2026
At Liva VIP Transfer, customer satisfaction is our highest priority. Therefore, we manage all reservation cancellations, modifications, and refund requests in a transparent and fair manner. The following Cancellation & Refund Policy applies to all reservations made through our website.
Customers may cancel their reservations and receive a refund according to the following conditions:
Cancellations made 24 hours or more before the scheduled transfer time are eligible for a 100% refund.
Cancellations made between 12 and 24 hours before the scheduled transfer time are eligible for a 50% refund of the total reservation amount.
Cancellations made less than 12 hours before the scheduled transfer time are non-refundable.
No refund will be issued once the transfer has started or if the customer fails to arrive at the designated meeting point (No-Show).
Reservation date and time changes are free of charge whenever possible.
Requests for reservation changes must be submitted at least 12 hours before the scheduled transfer time.
All modification requests are subject to vehicle availability.
If the correct flight number is provided during the reservation process, your flight will be monitored by our team.
No additional fee will be charged for flight delays.
In the event of a flight cancellation, customers are required to contact us as soon as possible.
Reservations may be rescheduled according to flight changes caused by the airline.
Eligible refunds will be processed under the following conditions:
Refunds will be made using the same payment method used for the original reservation.
Depending on your bank or payment provider, refunds may take 3 to 10 business days to appear in your account.
Liva VIP Transfer is not responsible for delays caused by banks or payment service providers.
In cases of force majeure, including but not limited to natural disasters, war, pandemics, government regulations, road closures, severe weather conditions, or other events beyond the control of either party, reservations may be postponed free of charge or refunded where appropriate.
If Liva VIP Transfer is unable to provide the booked service due to technical issues, vehicle unavailability, or operational reasons:
An equivalent replacement vehicle will be arranged whenever possible.
If the service cannot be provided, the customer will receive a full refund.
Refunds will not be granted in the following situations:
Incorrect reservation information provided by the customer.
Incorrect or incomplete flight details.
Failure to arrive at the designated meeting point within the waiting period.
Incorrect or unreachable contact information.
Different cancellation conditions may apply during public holidays, religious holidays, New Year's period, and peak tourism seasons. Any such conditions will be communicated during the reservation process.
For cancellation, modification, or refund requests, please contact us through the following channels:
Liva VIP Transfer
Email: info@livaviptransfer.com
Phone / WhatsApp: +90 534 881 8721
Website: www.livaviptransfer.com
By completing a reservation through our website, customers acknowledge that they have read, understood, and accepted this Cancellation & Refund Policy.
Liva VIP Transfer reserves the right to amend this policy at any time. The latest published version on our website shall always be considered the valid and effective version.